Chevrolet Philippines Strengthens Customer service in 2012

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Published on April 01, 2012

Fresh from the honor of being awarded the top spot in a JD Power Customer Satisfaction Survey last year for best after-sales service and overall customer satisfaction. Chevrolet Philippines - The Covenant Car Company Inc. (TCCCI), exclusive  importer and distributor of Chevrolet automobiles, parts and accessories in the Philippines stays on course in 2012 to build on the said achievement by demonstrating how serious they are in putting customer satisfaction first. TCCCI believes that the best way to do this is by putting out an array of services to assist Chevy owners in all kinds of different scenarios and situations.

All Chevy vehicles bought under authorized dealers since 2009 or are currently enrolled in the 24/7 Chevy Emergency Roadside Support have access to all of its roadside services for 3 years from the time vehicles were bought or  the services were availed. This means that by dialing 751-CHEV (2438). Chevy owners can choose from two specific kinds of assistance when faced with emergency. Vehicle Assistance covers any support your Chevy might need from accidents. It provides for regular Towing Services. Vehicle Removal in cases where the covered vehicle is trapped or overturned in an untoward incident, Fuel Delivery, Battery Boosting/Jumpstarting, Locksmith Service and Tire Replacement, Personal Assistance, on the other hand, deals with important details following accident involvement. This includes Stay ot Travelling Expenses that arise from and Immobile Chevy that needs to be repaired for longer than 48 hours. In this case, the 24/7 Chevy Emergency Roadside Support will offer to shoulder 2 consecutive nights stay at a hotel at P2,000 per night or will arrange for alternative transport of up to P2,000 to the Beneficiary's residence or original destination. Hospital Admission Assistance and Ambulance Coordination Assistance will also be taken care of to make sure that the insured and other passengers are given appropriate medical attention as needed. And because the particulars that need to be addressed in these types of situations are many, Service Providers are ready to assist the Beneficiary in Accident Coordination with MMDA and the other police at the site of the accident. Likewise, 24/7 Chevy Emergency Roadside Support will be on hand and ready to relay urgent messages relating to any events covered in the policy. The Personal Assistance component to the 24/7 Chevy Emergency Roadside  Support (CERS), is a recent addition to the roster of services provided by CERS and was just recently implemented in October 2011 for the Chevy owner’s benefit.

Meanwhile, use the Chevy hotline is without limit and will always be made available to existing Chevy customers and prospective buyers. Dialing 846-CHEV (2438) gets various customer needs answered with the following list of options: Customer Feedback Escalation. Parts Research Request, Product/Marketing/Technical Questions, General Information Requests, Vehicle Order Status, Request for Brochures, Chevy Dealer Phone and Address queries, Test Drive Requests, and Sales Inquiries.

These are supplementary services to complement the 5 year Warranty Program that comes with every purchase of a Chevrolet vehicle from April 1, 2011on top of the opportunity to consult Chevrolet’s team of trained and skilled technicians and mechanics for any kind of servicing needs.

Customer Service Assistant Vice President, Gerry Hernandez underlines, Chevrolet’s culture of putting a premium on customer relations expressed, “We don’t just view customer satisfaction as good business-- our dealings with customers go beyond transactions. And we see to it that our relationship with our customers continues even after purchase so we can assure their satisfaction throughout their Chevy’s lifetime by means of numerous and effective Customer Service support efforts that we offer.”

While a brand new Chevy vehicle is automatically enrolled in the 24/7 CERS program for the first 3 years,  Chevy customers may soon have the option to avail of its renewal program and enjoy its continuing benefits starting from its 4th year up to its 10th year of ownership. This is Chevrolet’s continuing commitment to provide premium service to its customers.