Chevrolet Philippines Launches the Chevy 5-Year Warranty Program
- Details
- Published on April 01, 2011
Drive Worry-free in a Chevy
Chevrolet Philippines - The Covenant Car Company Inc. (TCCCI), exclusive distributor of Chevrolet automobiles and parts in the Philippines presents with confidence its biggest offer to date – the Chevy 5-year Warranty Program. On every Chevrolet purchase, not only will you be coming home with a car of top-quality, you will also be assured of enjoying your dream Chevy vehicle worry-free for a longer than usual time. That’s because the Chevy 5-Year Warranty Program is finally in full swing starting April 1, 2011.
By definition, a warranty is a written guarantee that you are buying a product of quality and that the company you buy it from is committed to repair or replace parts of a defective product in cases where this same quality has come into question.
“Warranties normally cover just the first 2-3 years of a vehicle’s life. Now, Chevrolet Philippines is willing to go the extra mile to provide our customers with an experience of sustainable mobility and low cost of ownership through five years of assured quality and peace of mind”, says Atty. Albert Arcilla, TCCCI’s Managing Director and Chief Operating Officer. The Chevy 5-Year Warranty Program is being offered as part of Chevrolet’s ongoing drive to put a premium on excellent products and services.
The extended warranty is just an extra perk that the company offers in an expression of good faith. This shows that Chevrolet is confident in the quality and workmanship of each vehicle that it releases to the public. And with this new move, Chevrolet wishes the same confidence to also be felt by every Chevrolet owner out there by assuring product quality even on the 4th and 5th year of ownership.
By offering warranty coverage of five years or 100,000kms, whichever comes first, Chevrolet offers its loyal customers the opportunity to extend their money’s worth through a commitment that the product remains in tip-top shape for a longer period of time. Aside from the obvious advantage of a lower cost of ownership, longer warranty coverage guarantees that repairs on your Chevy will be performed when needed. Risks of component failures and associated repair costs brought about by the vehicle’s age and mileage will be undertaken worry-free. All repairs will be undertaken in dealers’ authorized service centers with well-trained technicians armed with top-of-the-line tools and equipment to ensure the best care possible.
What’s more, the warranty service is fully transferable and remains in effect even when there is a change in ownership, assuming the remaining period from the vehicle’s date of purchase. This means that the Chevy’s resale value increases from its usual worth, making it that much more appealing to potential buyers who are keen on the option to resell their vehicle at a later time in the future.
Definitely another good reason to get in on the Chevrolet love community! Visit your nearest Chevrolet dealer today or www.chevrolet.com.ph to find out more about the Chevy 5-Year Warranty Program and know how you can own and drive a Chevy, hassle-free.
Chevy 5-Year Warranty Frequently Asked Questions
What is an Extended Warranty Policy Booklet?
It is a serialized booklet handed to the customer explaining the terms and conditions of the Extended Warranty Program
Is the Policy or Policy Booklet transferable?
Yes, as long as the vehicle undergoes regular maintenance service in an authorized Chevrolet outlet or Dealership and is in good condition. A Transfer of Ownership form is to be accomplished by the current owner and submit to its respective Chevrolet Dealer or AWSPI within 10 to 15 days based on the date written on the Deed of Sale.
What if the Car Owner lost his Policy Booklet?
The Vehicle owner has to notify the service centre immediately and should get a new policy booklet for future claims.
Please be reminded that the Extended Warranty Policy Booklet only applies upon expiry of the manufacturer’s warranty.
What is a Warranty Proposal Form / Schedule?
The Warranty Proposal Form, which can be found in the Extended Warranty booklet, is the vehicle owner’s declaration, understanding and acceptance of the coverage and provisions of the extended warranty.
Please note that that the form comes in four (4) copies. Please accomplish and submit accordingly:
2 copies - to be submitted to TCCCI (for TCCCI and AWSPI)
1 copy – for Dealership file
1 copy – to be retained in the booklet for customer’s file
Does the Extended Warranty Policy cover for accident?
Coverage includes mechanical, electrical and electronic breakdown only. All other accidents would be covered by a separate Motor Insurance Policy.
When does the coverage start?
Yes, the maximum liability claim is based on the current market value of the vehicle which will be assessed by Asia Warranty.
Can a Car Owner directly claim from Asia Warranty Services Philippines, Inc. (AWSPI)?
No. As a protocol, the customer needs to go to his respective Chevrolet Service Center. Correspondingly, Dealer Service Advisor/ Warranty Officer will process claim on the customer’s behalf.
Who is allowed to service the car?
Authorized Chevrolet Service Centers only.
Does the customer have the obligation to bring the vehicle for servicing in accordance with the manufacturer’s maintenance guidelines or PMS? What if he doesn't?
Yes, the customer needs to comply with the recommended PMS at authorized Chevrolet Service Centers, otherwise the Extended Warranty policy becomes invalid.
Does Extended Warranty cover for wear and tear items?
No. The Extended Warranty does not cover for wear and tear items – it only covers sudden mechanical, electrical and electronic failure.
Dealers should be able to explain to the customer the specific parts covered as detailed in the Extended Warranty booklet / policy.
Are Batteries, Tires and Audio System covered by Extended Warranty (EW)?
Similarly with the manufacturer’s warranty, EW does not cover any of the items mentioned.
How many claims can the customer make? Is there a participation fee?
The number of claims is unlimited however maximum amount per claim is based on the current market value of the vehicle which will be assessed by Asia Warranty. No participation fee is required.
Which Chevrolet Cars are included in the program?
Chevrolet Spark, Aveo, Cruze, Captiva, Camaro and Suburban
For more information, you may contact Ms. Bel B. Laureola, Senior Manager for Marketing and Customer Services at telephone numbers 519-6001, 899-8496, 899-5164 local 532 and email address at bel.laureola@ccc-chevrolet.ph or Mr. Mark P. Parulan, Assistant Manager for Marketing and Customer Services at telephone numbers 519-6001, 899-8496, 899-5164 local 581 and email address at mark.parulan@ccc-chevrolet.ph
